VZW Rep/General Account Questions only.

[beargold23]

Annual Upgrade

had to return the thunderbolt to many software problems and the battery life wasn't that good at all, could have just been my phone. Anyhow i returned it to the store, and i see most of my on-line account information returned to normal on my account except for my annual upgrade (before i ordered the phone i could see the phones with a discount when i clicked on the upgrade button. When i go and try to upgrade, it will only let me upgrade at full price, do i have to wait a couple more days?

 

[ionide]

had to return the thunderbolt to many software problems and the battery life wasn't that good at all, could have just been my phone. Anyhow i returned it to the store, and i see most of my on-line account information returned to normal on my account except for my annual upgrade (before i ordered the phone i could see the phones with a discount when i clicked on the upgrade button. When i go and try to upgrade, it will only let me upgrade at full price, do i have to wait a couple more days?

I would give it a couple days and if it's not corrected call customer service, explain the situation, and make sure they correct the upgrade dates back to what they were.

 

[ionide]

Question about all the Thunderbolt 3G issues.

My wife got her T-Bolt a couple of days ago and yesterday it stopped picking up any 3G service. She can Wi-Fi fine, but no 3G. We are just on the outskirts of 4G so she can't get that either. I looked all around and this seems to be a widespread problem with the T-Bolt.

We took it in to the Verizon store and when I mentioned this, that online is buzzing about the issue, the rep seemed to get a little annoyed ... "We've only had one come in with this issue" Well 3 or 4 of the reps huddled and they called over a manager. their solution was, "we think we're having network issues and it should be resolved soon."

My concern is, my phone an X, has no problem getting 3G and this T-Bolt issues seems to be happening a lot ...

It Verizon scrambling to identify the issue, do they know the issue, or do they have no clue? Specifically account wise, will they refund a percentage of the data plan for the days she is unable to connect to any data?

Your data plan is, what, 29.99 a month?

If it's worth to you to call and get a $1 credit for the day it was out, by all means do it.

 

[sammyjenkis]

Thank you for reading, here's my deal:

I iave an extra line on someone else''s plan for 9.95 a month. I recently bought a Droid X directly from Verizon at their discounted price for agreeing to a two-year extension.

Days later, I was informed by a friend of the huge mistake I made in my phone choice as I should have waited for the newer 4G phones to come out (I am in a 4G area, looking at Bionic now). I have a few days left under the Verizon 14-day return policy. I called Verizon and asked if I could return it and wait for the Bionic to be released and buy it at a discounted price, and was told no.

So my choice then would be to keep the Droid X, which I like, or exchange it for a Thunderbolt - which I am wary of due to the battery shortcomings.

My main question is this: What is my situation if I simply return the phone without an exchange - am I still locked into a 2-year contract even though I have no new phone? Is it possible they lied to me just because they don't want me to return the phone and lose them the new 2-yr contract?

I just don't get the point of the 14-day return policy if I am stuck in a new contract either way.

If I could return it and cancel the new contract, could I then just go out get a new contract where I am the primary line - even though that would cost me considerably more overall?

If you've gotten this far, thanks again for reading, any advice would be appreciated.

 

[Fightnfire]

She's heading to verizon today to return the phone. They still refuse to acknowledge the problem is widespread .... well its 3 or 4 days now and still no 3G. Initially when I asked I was assuming it wasn't a one day issue.

Question about all the Thunderbolt 3G issues.

My wife got her T-Bolt a couple of days ago and yesterday it stopped picking up any 3G service. She can Wi-Fi fine, but no 3G. We are just on the outskirts of 4G so she can't get that either. I looked all around and this seems to be a widespread problem with the T-Bolt.

We took it in to the Verizon store and when I mentioned this, that online is buzzing about the issue, the rep seemed to get a little annoyed ... "We've only had one come in with this issue" Well 3 or 4 of the reps huddled and they called over a manager. their solution was, "we think we're having network issues and it should be resolved soon."

My concern is, my phone an X, has no problem getting 3G and this T-Bolt issues seems to be happening a lot ...

It Verizon scrambling to identify the issue, do they know the issue, or do they have no clue? Specifically account wise, will they refund a percentage of the data plan for the days she is unable to connect to any data?

Your data plan is, what, 29.99 a month?

If it's worth to you to call and get a $1 credit for the day it was out, by all means do it.

Sent from my DROIDX using DroidForums App

 

[ashnlyon]

Thank you for reading, here's my deal:

I iave an extra line on someone else''s plan for 9.95 a month. I recently bought a Droid X directly from Verizon at their discounted price for agreeing to a two-year extension.

Days later, I was informed by a friend of the huge mistake I made in my phone choice as I should have waited for the newer 4G phones to come out (I am in a 4G area, looking at Bionic now). I have a few days left under the Verizon 14-day return policy. I called Verizon and asked if I could return it and wait for the Bionic to be released and buy it at a discounted price, and was told no.

So my choice then would be to keep the Droid X, which I like, or exchange it for a Thunderbolt - which I am wary of due to the battery shortcomings.

My main question is this: What is my situation if I simply return the phone without an exchange - am I still locked into a 2-year contract even though I have no new phone? Is it possible they lied to me just because they don't want me to return the phone and lose them the new 2-yr contract?

I just don't get the point of the 14-day return policy if I am stuck in a new contract either way.

If I could return it and cancel the new contract, could I then just go out get a new contract where I am the primary line - even though that would cost me considerably more overall?

If you've gotten this far, thanks again for reading, any advice would be appreciated.

I work retail at a verizon store. It is my understanding that you could return the phone and your contract will terminate and you go back to how it was before. However, depending on the terms of the store (Every retailer is different) Their policy may be exchange only. Read the fine print on the reciept.

I wouldn't recommend starting up a new contract. Like you mentioned, the price would increase a lot. You COULD add another 9.99 line on the other person's account though and just let the contract expire on the x or give it to another friend to take over payments to the account holder.

 

[sammyjenkis]

I work retail at a verizon store. It is my understanding that you could return the phone and your contract will terminate and you go back to how it was before. However, depending on the terms of the store (Every retailer is different) Their policy may be exchange only. Read the fine print on the reciept.

I wouldn't recommend starting up a new contract. Like you mentioned, the price would increase a lot. You COULD add another 9.99 line on the other person's account though and just let the contract expire on the x or give it to another friend to take over payments to the account holder.

Thank you.

I bought the phone online, can I just return it to any store for just the restocking fee (since the first post, my phone dropped and now has some very minor scuffs on two corners - the screen and back are perfect)?

Then could just get in on a deal from Wirefly or Amazon if I saw something there?

 

[ashnlyon]

I work retail at a verizon store. It is my understanding that you could return the phone and your contract will terminate and you go back to how it was before. However, depending on the terms of the store (Every retailer is different) Their policy may be exchange only. Read the fine print on the reciept.

I wouldn't recommend starting up a new contract. Like you mentioned, the price would increase a lot. You COULD add another 9.99 line on the other person's account though and just let the contract expire on the x or give it to another friend to take over payments to the account holder.

Thank you.

I bought the phone online, can I just return it to any store for just the restocking fee (since the first post, my phone dropped and now has some very minor scuffs on two corners - the screen and back are perfect)?

Then could just get in on a deal from Wirefly or Amazon if I saw something there?

Oooo, if it's online I think you have to return it online, but I'm not sure. You may be able to go to a corporate store and they may be able to do the return but online is a little more difficult to deal with. Especially since theere is a scuff on the phone. They have to be able to resell the device after you return it.

As for the deals from wirefly or amazon, you could do that but you need to keep in mind that most deals also require you to sign a new two year contract. In order to upgrade your phone with a reasonable price you need to be able to have an upgrade avaliable (as you know). To stay out of the new contract you will need to purchase a divice outright.

 

[phantom phenom]

dunno if its right thread for me to ask question about exchange phone, I recently bought thunderbolts and thinking abt return it and exchange another phone.

can i do that ?

 

[ashnlyon]

dunno if its right thread for me to ask question about exchange phone, I recently bought thunderbolts and thinking abt return it and exchange another phone.

can i do that ?

What do you want to exchange it for? Read the fine print on the reciept. You should be able to. Most places have a 14 day satisfaction guarantee on them. You'll have to go back to the same store you got them at in most cases. The thunderbolt is where it's at right now though.

 

[phantom phenom]

dunno if its right thread for me to ask question about exchange phone, I recently bought thunderbolts and thinking abt return it and exchange another phone.

can i do that ?

What do you want to exchange it for? Read the fine print on the reciept. You should be able to. Most places have a 14 day satisfaction guarantee on them. You'll have to go back to the same store you got them at in most cases. The thunderbolt is where it's at right now though.

I want exchange thunder bolt for Bionic ( if release this week or so doubt it) or Iphone4 within 14 days

 

[ashnlyon]

dunno if its right thread for me to ask question about exchange phone, I recently bought thunderbolts and thinking abt return it and exchange another phone.

can i do that ?

What do you want to exchange it for? Read the fine print on the reciept. You should be able to. Most places have a 14 day satisfaction guarantee on them. You'll have to go back to the same store you got them at in most cases. The thunderbolt is where it's at right now though.

I want exchange thunder bolt for Bionic ( if release this week or so doubt it) or Iphone4 within 14 days

Don't think the Bionic will be out that quick. If you get the iPhone you're going to have out dated equipment by this summer with the release of the iphone 5. That's personal opinion though. But in answer to your question, yes you should be able to.

 

[phantom phenom]

What do you want to exchange it for? Read the fine print on the reciept. You should be able to. Most places have a 14 day satisfaction guarantee on them. You'll have to go back to the same store you got them at in most cases. The thunderbolt is where it's at right now though.

I want exchange thunder bolt for Bionic ( if release this week or so doubt it) or Iphone4 within 14 days

Don't think the Bionic will be out that quick. If you get the iPhone you're going to have out dated equipment by this summer with the release of the iphone 5. That's personal opinion though. But in answer to your question, yes you should be able to.

thanks for your time to answer my question.

cheer.

 

[phantom phenom]

with verizon changing the exchange program.

You Should Be More Careful With Your Verizon Devices From Now On; Exchange Program to Get Stricter Than Ever [Rumor]


does it affect my exchange thunderbolt for iphone and have to pay the fee !?

 

[vatothe0]

You're doing a warranty exchange between two different phone models?

Sent from my DROIDX