VZW Rep/General Account Questions only.

[ionide]

with verizon changing the exchange program.

You Should Be More Careful With Your Verizon Devices From Now On; Exchange Program to Get Stricter Than Ever [Rumor]


does it affect my exchange thunderbolt for iphone and have to pay the fee !?

that doesn't apply to you, sir.

That is for warranty exchanges.

You purchased phone within 14 days so can still exchange it, paying a $35 restocking fee.

 

[Irishdoom]

I'm very close to pulling the trigger on a Verizon phone, but have a question. I was planning on getting the phone through Amazon wireless (they seem to have overall cheaper prices on phones) with a new 2 year contract. I don't presently have a contract with any carrier.

Now, I work for a company that is included in the employee discount program with VZW. Can I order my phone through Amazon, and then still get my discount by calling VZW or something once my contract is set up?

 

[WillDroid]

I've run across a question recently and figured someone here could answer it for me. I have 3 lines on my account with verizon. On two of them I've noticed in the last couple months I'm getting charged 9.99 for 1 "premium messaging" under data. I dont even know what that is. Is there any way to get that off and save me the $20 a month?

 

[gsu_golfer]

I've run across a question recently and figured someone here could answer it for me. I have 3 lines on my account with verizon. On two of them I've noticed in the last couple months I'm getting charged 9.99 for 1 "premium messaging" under data. I dont even know what that is. Is there any way to get that off and save me the $20 a month?

Call them and have them put a premium SMS block on your line(s).

Happened to me this month, but they removed it and put the block on.

 

[Barkleyfan]

I'm very close to pulling the trigger on a Verizon phone, but have a question. I was planning on getting the phone through Amazon wireless (they seem to have overall cheaper prices on phones) with a new 2 year contract. I don't presently have a contract with any carrier.

Now, I work for a company that is included in the employee discount program with VZW. Can I order my phone through Amazon, and then still get my discount by calling VZW or something once my contract is set up?

You can get a corporate discount, because they discount the account, not the phone. That said, I would STRONGLY recommend ponying up the extra cash and buying from a VZW corporate store. Anything goes wrong, you will get immediate help. If they can't fix an issue, they will replace there at the store. Just like the network service, you get what you pay for with in-store purchase. VZW does try to monetize EVERYTHING, but they do reinvest it in their network and customer support.

 

[Barkleyfan]

that doesn't apply to you, sir.

That is for warranty exchanges.

You purchased phone within 14 days so can still exchange it, paying a $35 restocking fee.

Wow. I had 30 days with my X. Almost returned it too, but around 28 days the 2.2.1 rom was leaked, and I stopped hating the phone. Now that I have 2.3, I am very happy with the phone.

 

[stealthgriffin]

I'm very close to pulling the trigger on a Verizon phone, but have a question. I was planning on getting the phone through Amazon wireless (they seem to have overall cheaper prices on phones) with a new 2 year contract. I don't presently have a contract with any carrier.

Now, I work for a company that is included in the employee discount program with VZW. Can I order my phone through Amazon, and then still get my discount by calling VZW or something once my contract is set up?

You can get a corporate discount, because they discount the account, not the phone. That said, I would STRONGLY recommend ponying up the extra cash and buying from a VZW corporate store. Anything goes wrong, you will get immediate help. If they can't fix an issue, they will replace there at the store. Just like the network service, you get what you pay for with in-store purchase. VZW does try to monetize EVERYTHING, but they do reinvest it in their network and customer support.

Actually they recently did away with the instore replacement policy.

Sent from my ADR6400L using DroidForums

 

[Barkleyfan]

That's a big suck. If they do away with my unlimited data, I'll give my love to Sprint.

 

[gsu_golfer]

As for replacements, Verizon still has to honor your warranty, even if you purchase somewhere else.

I got my PRO from Amazon and did a warranty exchange through VZW with no problems at all.

 

[Myree67]

Actually they don't have to honor their warranty if you purchase the phone somewhere else...you have to go to the store where you purchased the phone...yes I used to work for a verizon call center customer service on the phone.

Sent from my DROID2 GLOBAL using DroidForums

 

[ionide]

Actually they don't have to honor their warranty if you purchase the phone somewhere else...you have to go to the store where you purchased the phone...yes I used to work for a verizon call center customer service on the phone.

Sent from my DROID2 GLOBAL using DroidForums

So much misinformation in this thread...

Verizon honors your warranty, no matter if you buy through amazon, zwireless, Walmart, doesn't matter.

Sent from my ADR6400L using DroidForums

 

[gsu_golfer]

Actually they don't have to honor their warranty if you purchase the phone somewhere else...you have to go to the store where you purchased the phone...yes I used to work for a verizon call center customer service on the phone.

Sent from my DROID2 GLOBAL using DroidForums

So much misinformation in this thread...

Verizon honors your warranty, no matter if you buy through amazon, zwireless, Walmart, doesn't matter.

Sent from my ADR6400L using DroidForums

Unfortunately for them, that's part of the deal with honoring the manufacturer's warranty. I bought mine through Amazon, and had a warranty replacement processed through Verizon with zero trouble.

 

[ionide]

Actually they don't have to honor their warranty if you purchase the phone somewhere else...you have to go to the store where you purchased the phone...yes I used to work for a verizon call center customer service on the phone.

Sent from my DROID2 GLOBAL using DroidForums

So much misinformation in this thread...

Verizon honors your warranty, no matter if you buy through amazon, zwireless, Walmart, doesn't matter.

Sent from my ADR6400L using DroidForums

Unfortunately for them, that's part of the deal with honoring the manufacturer's warranty. I bought mine through Amazon, and had a warranty replacement processed through Verizon with zero trouble.

Right, that's exactly what I said.

 

[gsu_golfer]

That was more in response to Myree than you. Such is the problem with nested quotes.

 

[ionide]

That was more in response to Myree than you. Such is the problem with nested quotes.

Haha, I see