Samari, we did that twice in the beginning as well as two new sim cards. VZW offered to replace the phone, offered a razor, but with that being the only issue that I really have ever experienced, and the fact that they give you a used phone, I chose to keep this one. They really don't have an answer as to why the reset and new Sims didn't work. Side loading is not really an inconvenience, and with all the help I get on here, it's all good.
Wow. That's wild. I've never heard of it not working after a factory reset. Have you done the full 902 FXZ complete with data wipe? Unreal.