ASURION SUX! NO LONGER CARRIES Moto DROID!

[TRIKOTRET]

just got my email stating that my incredible is now available so hopefully ill be getting mine tomorrow. hopefully this phone isn't as crappy as the droid i got as a replacement the first time...im hoping they send me a new phone.

So its a replacement of a replacement. Did you call them back after the replacement and ask for the INC

 

[WLJohnson05]

just got my email stating that my incredible is now available so hopefully ill be getting mine tomorrow. hopefully this phone isn't as crappy as the droid i got as a replacement the first time...im hoping they send me a new phone.

So its a replacement of a replacement. Did you call them back after the replacement and ask for the INC

yea, once i got the replacement droid the hinge was loose on the slider and there was a dent/scratch on the top corner, so i told them i wanted another phone. they said the droids werent being sent out anymore because the manufacturer wasn't sending them anymore. so they went through the whole offering me crappy phones as everyone else has said and i told them i wasnt taking anything except a droid or dinc or a better phone. so eventually they said they would send me a dinc but it was on backorder...been about a week and like said i got my email saying it was available today.

 

[bad4u]

Got my replacement DI monday, brandnew in box everything sealed. Was a nice treat. The only, and I mean only downdide I have found so far is that there is no BB for the DI.

Simple updated to the leaked OTA 2.2 today and have higher scores than I did on my droid.

 

[wolfpack_lamb]

I emailed Asurion over the weekend to ask them what they were replacing the Droid with now that they are out of stock. I explained to them that I don't need a replacement but wanted to find out what my options would be so I would know whether it is worth it for me to keep my insurance. This is the response I got back:

"Thank you for your email inquiry. I apologize for the
delay. Yes, you are correct. The Motorola Droids are currently out of
stock. We are offering the Motorola Devour, or the LG Ally, or the HTC
Eris as comp models. If you have to file a claim, and the Motorola
Droid is not available, we can offer those comp models listed above, or
we may be able to offer another option. If you have any further
questions, please do not hesitate to contact us"

I emailed them back and explained how unacceptable this was. I haven't gotten a response back yet, but when I do I will keep you posted.

 

[TRIKOTRET]

would it be worth to get an INC as a replacement. Cant the INC be rooted with a new Rom

 

[bad4u]

I emailed Asurion over the weekend to ask them what they were replacing the Droid with now that they are out of stock. I explained to them that I don't need a replacement but wanted to find out what my options would be so I would know whether it is worth it for me to keep my insurance. This is the response I got back:

"Thank you for your email inquiry. I apologize for the
delay. Yes, you are correct. The Motorola Droids are currently out of
stock. We are offering the Motorola Devour, or the LG Ally, or the HTC
Eris as comp models. If you have to file a claim, and the Motorola
Droid is not available, we can offer those comp models listed above, or
we may be able to offer another option. If you have any further
questions, please do not hesitate to contact us"

I emailed them back and explained how unacceptable this was. I haven't gotten a response back yet, but when I do I will keep you posted.

What part is unacceptable, the said right in the email that if those werent good enough to call them... Get the INC

 

[Humble]

There is a similar thread at androidforums:

[Horror Story] Asurion will ONLY give you an Eris for your Droid as of yesterday afternoon - Android Forums

The op's experience is not unique, unfortunately.

I was just sent an Eris for my droid :icon_evil:

 

[DF Smod]

I called today and a Supervisor offered me an incredible but the first operator was not budging on the eris/devour deal...talk to a supervisor

 

[Malvado]

Just got my replacement Incredible. It was brand new in a box.
Question - does the insurance transfer to the new phone automatically?

it should but i remember once verizon told me they couldnt transfer my insurance to a replacement from ASURION so idk

 

[WLJohnson05]

Just got my replacement Incredible. It was brand new in a box.
Question - does the insurance transfer to the new phone automatically?

it should but i remember once verizon told me they couldnt transfer my insurance to a replacement from ASURION so idk

haha how can the insurance not be transferred a replacement from the insurance company itself. your insurance applies to the active phone on your account.

 

[Backnblack]

I called today and a Supervisor offered me an incredible but the first operator was not budging on the eris/devour deal...talk to a supervisor

They are also offering the X

http://www.droidforums.net/forum/dr...r-droid-x-incredible-droid-1-replacement.html

 

[WLJohnson05]

I called today and a Supervisor offered me an incredible but the first operator was not budging on the eris/devour deal...talk to a supervisor

They are also offering the X

http://www.droidforums.net/forum/dr...r-droid-x-incredible-droid-1-replacement.html

they are still pretty hesitant to let a droid x go. you can get an incredible with enough fussing though usually since they cant give you a droid anymore.

 

[Polymira]

Yeah, I've heard plenty of people getting the incredible after complaining...but no droid x. They may start sending out droid x end of august.

Sent from my Droid

 

[DF Smod]

They are also offering the X

Not that I need a replacement, I was just asking to see what the outcome was, but they offered me an Incredible, or the Original Droid both on back order, no DX, at least not yet...I told them no thanks on the Incredible although I might have jumped on an X

 

[dracos]

anyone know what they are offering for warranty replacements?