ASURION SUX! NO LONGER CARRIES Moto DROID!

[jmayniac]

This is exactly my findings as well. See a couple posts up.

 

[hookbill]

You know I'd close the thread if I didn't think somebody else will start another one up because they will find out about the no Droid thing.

Strange, I kind of check in on this thread every couple of days or so and some days people are saying they are getting Droids. Others are saying no.

I've decided to keep the insurance no matter what. I don't really want an Incredible, I'd settle for an X, over all I just want what I'm paying for. Another Droid. Apparently they must have some, people do seem to get them.

So maybe they are back in stock as of today?

 

[471405]

I kept getting the message that they had Droids in stock for the past few days. When I checked today the website gave me the option of an Ally, Devour, or backorder a Droid. I sent them an email complaining about this... I would be happy if they offered me a Dinc or DX on backorder.

 

[hookbill]

I kept getting the message that they had Droids in stock for the past few days. When I checked today the website gave me the option of an Ally, Devour, or backorder a Droid. I sent them an email complaining about this... I would be happy if they offered me a Dinc or DX on backorder.

Wow, lots of mixed messages. No wonder such confusion.

 

[DF Smod]

Wow, lots of mixed messages. No wonder such confusion.

Definately a lot of mixed messages...I called Asurion yesterday (nothing wrong with my Droid) just to see. I told them mine was cracked and the first rep was not budging on the devour/eris deal I even threatened to cut my policy and she offered to get me the number to Verizon so I could do so. I said no, but I would like to speak with a Supervisor and when I got on the phone with a Supervisor I was immediately offered a back-ordered Original Droid, or a back-ordered Droid Incredible, I told them I was going to see what Verizon would do for me first and that I would call back.

 

[471405]

When do you get billed by Asurion- when you make the claim, or when they actually ship your device?

 

[DF Smod]

When do you get billed by Asurion- when you make the claim, or when they actually ship your device?

You pay before they ship the device, so if it is on backorder they will call you when it comes in, you pay the deductable and then they ship it out to you

 

[jmayniac]

Just to make sure, I called them again, and they said the Droids WERE out of stock, but they got another shipment and they are available.

 

[markwebb]

I've decided to keep the insurance no matter what. I don't really want an Incredible, I'd settle for an X, over all I just want what I'm paying for. Another Droid. Apparently they must have some, people do seem to get them.

Likewise, I am keeping the insurance until I get another phone via contract renewal...or until my phone does break, gets lost etc. I am hanging on to it and treating it kindly!

 

[471405]

I called and they are not in stock but on backorder. They don't know when they will be receiving this backorder. I said I'll wait and see if the Verizon store can help me out first.

They also made it very clear that their policy is not to offer upgrades like the incredible or dx. I never asked for an upgrade, but people must be flooding their phone lines about this issue.

 

[WLJohnson05]

I called and they are not in stock but on backorder. They don't know when they will be receiving this backorder. I said I'll wait and see if the Verizon store can help me out first.

They also made it very clear that their policy is not to offer upgrades like the incredible or dx. I never asked for an upgrade, but people must be flooding their phone lines about this issue.

they dont offer, but the brand new incredible sitting in front of me says that if you make it clear you arent taking anything else, then you can get one.



got my brand new incredible today from asurion. not a refurb either. have to say...even though i had to go through **** with asurion, the fact that they did make it right and send me a brand new phone gives them reps in my book.

 

[Malvado]

yes droids are back but not very many

 

[Greend0ts]

I put in a claim to Asurion via a very nice VZW rep. At first the Asurion rep offered the Ally, Devour, Eris etc, but the rep fought for me to get the Incredible as a replacement for my Droid. This was... July 22nd. Now it is August 1st, and all I keep getting are emails telling me that my replacement device is still not available and that they'll contact me again in the next 72 hours. It is beyond frustrating to hear that some have received their replacement Dincs in such a speedy manner, especially because I have no temporary phone. VZW told me that I can't put a non-smartphone on my account (?!).

I guess I'll call and complain in a level headed, and calm manner. I do want the Incredible as my replacement over the Droid, because c'mon, the Incredible is a much faster and aesthetically pleasing phone.

 

[WLJohnson05]

I put in a claim to Asurion via a very nice VZW rep. At first the Asurion rep offered the Ally, Devour, Eris etc, but the rep fought for me to get the Incredible as a replacement for my Droid. This was... July 22nd. Now it is August 1st, and all I keep getting are emails telling me that my replacement device is still not available and that they'll contact me again in the next 72 hours. It is beyond frustrating to hear that some have received their replacement Dincs in such a speedy manner, especially because I have no temporary phone. VZW told me that I can't put a non-smartphone on my account (?!).

I guess I'll call and complain in a level headed, and calm manner. I do want the Incredible as my replacement over the Droid, because c'mon, the Incredible is a much faster and aesthetically pleasing phone.

you should be able to put any phone on your account, but you will still have to pay for the data plan.

 

[jmayniac]

I called yesterday and this morning to inquire about the stock of a Moto Droid and they say they have plenty in stock, I don't know people are getting Incredibles or getting offered the other phones. Is this a regional thing?

BTW, in what step of the online claim process would you get offered a different phone? Is it after you fax in your info or before? Everytime I check it just says I will be shipped a Droid.