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ASURION SUX! NO LONGER CARRIES Moto DROID!

When it gave you a choice, was it before or after you faxed the documents to Asurion?

Not sure what is going on with Asurion. They have been in and out of stock of D1's. I finally pulled the trigger today (online) and submitted my claim.

Yesterday the online system told me to pick either a MOTO Devour or the LG. Today when I went to resume my claim I was not offered that choice anymore and the confirm said I was getting a D1. The odd thing is my deductible was was the old $50 and not the $89 that others are saying they paid. I used to have a BB on my line, upgraded another family members line and switched phones so my line is now the D1. Wonder if they still have me as owning a "not as smart" smart phone.

Oh well, it's coming tomorrow. I only wish they would send me a new D2 instead (don't really want a DI or DX due to no physical keyboard)...one can only dream. I will be happy with just a D1.

-Ned
 
That's weird, when I tried it, I had to fax some documents and sign them to Asurion.

Message:

"We apologize. We want to ensure the security of your account. You will need to click the Continue button below, print, complete and fax (or mail) the forms found on the following page to Asurion at the fax number or address provided on the document.Please make a note of the Claim ID located in the upper right hand corner of this web page. You will need the Claim ID and the phone's wireless number to access claim online. Once Asurion receives and reviews the faxed information, we will contact you, typically in less than 24 hours, letting you know you can return to the web site to finish your claim."
 
update: i was to receive original droid but they ran out and back ordered. so they switched me over to Droid Incredible and free saturday delivery. I asked if they had Droid X and they told me they won't send droid x if Droid Inc is available.
 
update: i was to receive original droid but they ran out and back ordered. so they switched me over to Droid Incredible and free saturday delivery. I asked if they had Droid X and they told me they won't send droid x if Droid Inc is available.
aww man i want a FREAKIN DROIDX
 
So I just did a phone claim on the droid 1 sat the 14 at 230 am lolllbut the told me I could be put onn back order for the froid or gave me 3 replacement options devour (eww)lg ally and droid eris I chose eris and she said as a comp there giving me a leather case car charger and earpeice works for me thought id inform everyone second I heerd they were giving replacment phones due to back order I jumped on it as my screens been cracked for 3 months
 
So I just did a phone claim on the droid 1 sat the 14 at 230 am lolllbut the told me I could be put onn back order for the froid or gave me 3 replacement options devour (eww)lg ally and droid eris I chose eris and she said as a comp there giving me a leather case car charger and earpeice works for me thought id inform everyone second I heerd they were giving replacment phones due to back order I jumped on it as my screens been cracked for 3 months
Wow the eris sucks compared to the Droid.
HTC Mobile Phones - DROID ERIS Verizon - Overview
 
So I just did a phone claim on the droid 1 sat the 14 at 230 am lolllbut the told me I could be put onn back order for the froid or gave me 3 replacement options devour (eww)lg ally and droid eris I chose eris and she said as a comp there giving me a leather case car charger and earpeice works for me thought id inform everyone second I heerd they were giving replacment phones due to back order I jumped on it as my screens been cracked for 3 months

seriously?!?! Eris is TERRIBLE. call them and say all of the "comparable" phones are not up to par. They will give you Droid Incredible. If thats not available then Droid X. just don't take any of the three initially offered (Devour, Ally, Eris) :icon_evil:
also if you already have accessories for Droid (leather case, car charger, etc) and you switch models because first droid is unavailable they will send you replacement accessories. I got a leather case out of the deal when they sent me D Inc, and free sat delivery
 
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Im heading into my local store tomorrow for a replacement droid, Im hoping they can hook me up, I have no interest in the DInc (hate senseUI), and the X really doesnt impress me much either. My reps have always treated me good, and Im a long time customer, so maybe that will help me out some.
 
So I just did a phone claim on the droid 1 sat the 14 at 230 am lolllbut the told me I could be put onn back order for the froid or gave me 3 replacement options devour (eww)lg ally and droid eris I chose eris and she said as a comp there giving me a leather case car charger and earpeice works for me thought id inform everyone second I heerd they were giving replacment phones due to back order I jumped on it as my screens been cracked for 3 months

Wow, I am surprised you took that offer. Especially since it appears you had your Droid rooted and running a custom rom. I would have thought that you would realize that you just took a downgrade.

I would very quickly call them back and refuse their offer.

I imagine there are many people that take whatever they offer simply cause they don't know any better. And if they are happy that is all that matters.
 
seriously?!?! Eris is TERRIBLE. call them and say all of the "comparable" phones are not up to par. They will give you Droid Incredible. If thats not available then Droid X. just don't take any of the three initially offered (Devour, Ally, Eris) :icon_evil:

They will only send you the Incredible if it is in stock and Droid is out of stock. I called this morning, and both The Incredible and Droid were out of stock and they would only let me back order the Droid, said they can't let me backorder the Incredible. They also offered me the Devour (ick).
 
seriously?!?! Eris is TERRIBLE. call them and say all of the "comparable" phones are not up to par. They will give you Droid Incredible. If thats not available then Droid X. just don't take any of the three initially offered (Devour, Ally, Eris) :icon_evil:

They will only send you the Incredible if it is in stock and Droid is out of stock. I called this morning, and both The Incredible and Droid were out of stock and they would only let me back order the Droid, said they can't let me backorder the Incredible. They also offered me the Devour (ick).

man that's a bummer...
 
Welp, lost my beloved D1. Filed my claim and the D1 is on backorder. I was offered the Ally or Eris as "comparable" replacements.

Don't really want the DInc or D2.

If I can get a D1 back, I'll call it a win. It's only been a few hours and I'm going thru withdrawal already...
 
Wait, did you need to pay the $89 through Asurian to get the Droid replacement from the Verizon store?

Got a refurbished Moto Droid from assurian, everything worked fine until I went to use the headphone jack. It was loose, and would cause the headphone to go in and out. I called a few days later to have them send me another one, and I was told they were now out of stock or refurbs and new droids and will no longer be getting anymore in! They then wanted to charge me ANOTHER 89.00 for a new claim! After 20 minutes of aarguing i was told as a "one time courtesey" I would be sent a HTC DESIRE!?! I tried to explain to the rep that that was an ATT phone and that the incredible was the comparible verizon phone to upgrade me too. She insisted the only phone was the DESIRE! After 45 minutes of talking to a supervisor, he informed me that the rep must have been mistaken....the phone they were going to send me was a DEVOUR! After trying to argue, that this was a DOWNGRADE for almost 45 minutes. I ran the the local VZW corp store. I explained the story to the rep. He was great...call assurian himeself to help settle the problem. And he was told the same thing. The VZW store just gave me a new droid from their stock without a problem.
So anyone out there making a claim with Assurian for the Droid, make sure that they will not be sending you the DEVOUR or DESIRE! I Assume if enough people push for it, you can get an Incredible or Droid 2(after release).


MAC
 
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