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Droid X August 25th?
- Thread starter solidsnake4119
- Start date
Christy552005
New Member
Ordered the 7th online. Email arrived on the 15th stating delivery on the 18th. Just checked and it is on the truck for delivery....
Mine is on the truck for delivery too!! I also ordered the 7th in store. I never got a shipping email.
followthrough89
New Member
-Order on Augst 7th
-Did not receive a notification yet
-Status of order never changed from original
-Called CS yesterday and got the standard answer "...shipped by August 25th"
In the same boat as you, Shalom. Ordered 7th, as far as I know haven't gotten any notification. Hoping that I come home from work this evening and fiance tells me differently before he heads to work.
*611 is a joke.........*611 is a joke......
I decided to try *611 to see what I could find out about my now 11 day pending order, and I discovered that what many have previously posted is true.
These guys don't have a clue and are definitely reading from a script. I played dumb and stated that I wanted some information on an order I had placed. The CSR promptly asked when I placed the order and if I ordered a DX or DIncredible. I told him I didn't know what I had ordered and I placed the order at the beginning of the month, but shouldn't he have access to that since he's looking at my account? I'm certain that he would have read from the script and given me the usual ship dates, if I had told him I ordered a DX on the 7th.
After a couple of minuets he actually looks at my account information and tells me I ordered a DX and proceeds to tell me I ordered it on the 12th instead of the 7th and it will ship on the 30th. WTF!!! By this point my conversation becomes "R" rated with the CSR whom eventually apologized and told me my original ship date was the 25th.
Moral of the story is to probably keep calling until you get a good customer service rep, but if you call and get "Roderick" I would politely ask for a different rep.
I decided to try *611 to see what I could find out about my now 11 day pending order, and I discovered that what many have previously posted is true.
These guys don't have a clue and are definitely reading from a script. I played dumb and stated that I wanted some information on an order I had placed. The CSR promptly asked when I placed the order and if I ordered a DX or DIncredible. I told him I didn't know what I had ordered and I placed the order at the beginning of the month, but shouldn't he have access to that since he's looking at my account? I'm certain that he would have read from the script and given me the usual ship dates, if I had told him I ordered a DX on the 7th.
After a couple of minuets he actually looks at my account information and tells me I ordered a DX and proceeds to tell me I ordered it on the 12th instead of the 7th and it will ship on the 30th. WTF!!! By this point my conversation becomes "R" rated with the CSR whom eventually apologized and told me my original ship date was the 25th.
Moral of the story is to probably keep calling until you get a good customer service rep, but if you call and get "Roderick" I would politely ask for a different rep.
(posted in different thread, just in case others don't see it)
Since I've been obsessively reading everyone else's order situation, I figure I would share my situation as I just got my shipping email.
Ordered: Online on 8/12 at 3:30pm, processed same day.
Shipping date at time of order: by 8/30.
Where: Maryland
Shipping Notification: 8/18 at 11:10am.
Hope others get some notice today!
Since I've been obsessively reading everyone else's order situation, I figure I would share my situation as I just got my shipping email.
Ordered: Online on 8/12 at 3:30pm, processed same day.
Shipping date at time of order: by 8/30.
Where: Maryland
Shipping Notification: 8/18 at 11:10am.
Hope others get some notice today!
3 Dawg Night
New Member
Ordered: Online on 8/12 at 3:30pm, processed same day.
Shipping Notification: 8/18 at 11:10am.
Okay, I'm majorly ticked (at Verizon; not you) that people who ordered their DX's FIVE DAYS AFTER ME are getting theirs before I do!!!
I have been waiting very impatiently for my X. I ordered in store on 8/7 and haven't heard anything. After reading this thread, I was got excited and called CS. Same thing everyone else is hearing. She asked me when I placed my order, asked me if they told me an expected ship date, I told her no, then she paused for a min or two and told me Aug. 25th! I am getting anxious and upset.
cmanalltheway
New Member
I just got off the phone with a CS rep. I asked her "Why is it that there are people that ordered a Droid X quite some days after me are receiving notification of shipment or have gotten their phones and I am still waiting?" She told me that there is a possibility that a store received a shipment near the person that received the phone before I did and it was shipped from the store. Personally, I think that is unacceptable. If you have such a high demand for a phone and there are all these people waiting, no store should get any shipments unless the phone was purchased at the store. Furthermore, Verizon should be more concerned that their customers get their phones in the order in which they were ordered. After all, when we call customer service on other issues we have to wait for customers who called in before us to finish with customer service before we get to talk to them about our issues, It seems that should hold true for shipping orders. Verizon really needs to get better about their service!
*Note:
For those that might be concerned that you have not received your shipping confirmation and that you will miss the FEDEX truck. You can call FEDEX and tell them your address and they will tell you if there are any packages scheduled to come to your address. ( I did that today too!)
*Note:
For those that might be concerned that you have not received your shipping confirmation and that you will miss the FEDEX truck. You can call FEDEX and tell them your address and they will tell you if there are any packages scheduled to come to your address. ( I did that today too!)
Last edited:
I quit. Seriously. I am not checking status, I am not calling...nothing.
Same story every day....will ship by the 25h. When I said others who ordered 8-9-10 and even 11th and I just read the F-ing 12th are getting theirs, she said IMPOSSIBLE. It cannot happen. There is NO WAY that can happen she told me. I said OK and goodbye.
It will get here when it gets here...with my luck it will ship the 25th and I'll have the phone on the 27th...that will be 17 days after I ordered it and 17 days of Verizon having my $150!!!!!
Same story every day....will ship by the 25h. When I said others who ordered 8-9-10 and even 11th and I just read the F-ing 12th are getting theirs, she said IMPOSSIBLE. It cannot happen. There is NO WAY that can happen she told me. I said OK and goodbye.
It will get here when it gets here...with my luck it will ship the 25th and I'll have the phone on the 27th...that will be 17 days after I ordered it and 17 days of Verizon having my $150!!!!!
cmanalltheway
New Member
I quit. Seriously. I am not checking status, I am not calling...nothing.
Same story every day....will ship by the 25h. When I said others who ordered 8-9-10 and even 11th and I just read the F-ing 12th are getting theirs, she said IMPOSSIBLE. It cannot happen. There is NO WAY that can happen she told me. I said OK and goodbye.
It will get here when it gets here...with my luck it will ship the 25th and I'll have the phone on the 27th...that will be 17 days after I ordered it and 17 days of Verizon having my $150!!!!!
When did you order yours? Where do you live? I ordered mine August 8th.....I am in Missouri.
fakeyellowlight
New Member
"Same story every day....will ship by the 25h. When I said others who ordered 8-9-10 and even 11th and I just read the F-ing 12th are getting theirs, she said IMPOSSIBLE. It cannot happen. There is NO WAY that can happen she told me. I said OK and goodbye."
Wow, this is rich. I had the EXACT SAME conversation. It's funny how Verizon could drop the ball on ensuring that there are enough DX's at launch but that they would NEVER drop the ball when it comes to filling orders in the order that they were received. Great phones. Great reception. Horrible customer service training.
Wow, this is rich. I had the EXACT SAME conversation. It's funny how Verizon could drop the ball on ensuring that there are enough DX's at launch but that they would NEVER drop the ball when it comes to filling orders in the order that they were received. Great phones. Great reception. Horrible customer service training.
cmanalltheway
New Member
I received my shipment confirmation email today at 11:09 cst. My DX shipped from memphis. I ordered my DX online on 8/8/2010. It took 11 days from processing to ship. I will receive my DX tomorrow by 4:30 P.M.
Cool... I still have on got any word yet...CS says that us on the west coast will get them on the 27th...the phone will ship on the 25th...I received my shipment confirmation email today at 11:09 cst. My DX shipped from memphis. I ordered my DX online on 8/8/2010. It took 11 days from processing to ship. I will receive my DX tomorrow by 4:30 P.M.
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