Just got unlimited data added to my account today

[Underwater Mike]

According to CS there is no such thing as "unlimited" hotspot if you aren't grandfathered.

I think that, unfortunately, your CS contacts are idiots. Neither of the two with whom I spoke had any trouble understanding what I wanted. If I was you, I would ask to speak with a supervisor and make clear that you are looking for the $30 add-on unlimited hotspot for 4G phones.

 

[idk5]

You guys are doing something wrong my dad got a phone yesterday and I call in this morning and now he has unlimited

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[zirkdog]

Just joined the forums after lurking for a month. This thread made it all worth it.

I tried three prior times to run the 4g Mobile Hotspot----> Deal with no luck. CS reps kept saying I would only get an extra 2gb for the $30. I then tried to add ti online on the My Verizon website. It popped up the "call customer service" box that another user posted. I called in a 4th time and figured what the heck, lets just add it and see what happens, I can always drop it later. She added it and said I would only get an extra 2gb of data. I then checked my plan details at the Verizon wireless website and I now have unlimited.

For those that doubt it or are leery of doing this: This is my first 4g smartphone. Purchased new through the Costco deal in November. I had the 2gb plan, then got bumped to the 4gb "Double Data" promo.

I've been a Verizon customer for 5 years but this is my first smartphone and I was in no way grandfathered in to any unlimited plans.

My suggestion-- Play dumb, try it online first, quote any warning boxes you get, and above all be nice.

 

[cybric]

CS rep Laura, I love you! After talking to at least 7 reps that said it didn't exist I finally got it. Laura knew what I wanted and added it in a couple of seconds. She knew that it is a 4g special. How could all the other reps deny it? From $70.00 for 12 gig to $30.00 for unlimited. Thank you forum people!



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[mykl376]

Glad you got it put on, because unless it's in the works to be more visibly available, I wonder how long this will be possible. Surely Verizon will see a rash of unlimited data-ers out there actually using their phones and gobbling up data. I mean really, what's the point of unleashing the LTE super fast mega speeds, then capping your data so low?

 

[LegalAmerican]

So I called and they only ended up putting on the 6Gig with the hotspot. Then I went online to drop that and move it back to my 4Gig, and it said the change failed. Any ideas on why?

 

[LegalAmerican]

I told him I wanted the 4G Mobile Hotspot just as a previous post encouraged, and he said it would be the 6Gig w/Mobile Hotspot feature for 50.00. Then I thought.....maybe it will automatically switch to unlimited like some had indicated, but it didn't.

 

[Nyobie]

Thanks! I went to the full web site and looked up the feature in the way you described. Here's what the site pop-up said when I clicked 'Tell Me More':

Mobile Broadband Connect Use your Verizon Wireless 4G LTE Smartphone as a modem to get instant online access on your computer. Mobile Hotspot Using your 4G LTE Smartphone, share your data allowance with multiple Wi-Fi-enable devices. No additional drivers or software necessary. Requires an unlimited data package / plan subscription of $29.99 or higher. Additional Terms & Conditions apply. ​

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4G Mobile Hotspot​

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I already have 4G Mobile Hotspot but I wonder if I have to remove it and then have it added back on the way others are having it added... I still haven't heard back from Verizon from the web site email system. It's been over 24 hours now.

Sign into My Verizon. On the main page, under "I want to..." and "Plan" click "Change Features." Scroll down and you should see "Wireless Internet Access" you should see "4G Mobile Hotspot." That's the specific feature you have to ask for when you call 611. You won't be able to add it from the website. If you click "Tell Me More" that' where it says it requires an unlimited data plan of 29.99 or higher.

Edit: this in on the full website, not your phone's My Verizon widget.

 

[Underwater Mike]

CS rep Laura, I love you! After talking to at least 7 reps that said it didn't exist I finally got it. Laura knew what I wanted and added it in a couple of seconds. She knew that it is a 4g special. How could all the other reps deny it? From $70.00 for 12 gig to $30.00 for unlimited. Thank you forum people!

Because most (not all) first-tier CS people are poorly trained and disinterested in their jobs, and Verizon's are no exception.

Everyone else that's having issues, these reps do not know about the 4G unlimited add-on. It is not listed on the site; the only one that I've seen on the site is the regular hotspot add-on (which I actually had when I first bought my Bionic). You have to call, ask for the $30 4G add-on and insist to speak to someone else if you get a tard on the line.

 

[mykl376]

Some have said it took many calls to different service reps, it only took me 2 tries. All I can say is try again. I didn't have the hotspot feature before calling. And I explained my process as though I was doing it on the site. "I signed into My Verizon, clicked Features, and tried to add the 4G Mobile Hotspot. It said I needed to call customer service since it wouldn't let me do this on the website." That's basically what I said. Whoever is adding the hotspot feature has to add the specific one for it to work I guess. Because there are Data plans like "6GB with MHS." That's the wrong one but whoever is doing it either has no clue, or maybe they do know and they're doing it on purpose to discourage the unlimited data. I don't see how it matters to them though, if it's a feature that's able to be added, what's the big deal. If Verizon really doesn't want people to have unlimited data, then remove the feature!

 

[LegalAmerican]

So is the 6Gig with MHS just a hotspot for 3G and 4G and the Unlimited is specifically for 4G? The reason I ask is because the "add-on" feature for 30.00 specifies 4G and the other one does not. So I am assuming there's a difference and it's a completely seperate feature.

 

[Shadez]

I'm not going to spread any rumors, provide any proof, or say for sure about anything, but if "I" was planning on getting a GNex, I would keep the 13th free....

 

[LegalAmerican]

Shadez, looks like i'm going to have to rail on you for the next few days for that! I see NOTHING on VZW website!!!

 

[Shadez]

Shadez, looks like i'm going to have to rail on you for the next few days for that! I see NOTHING on VZW website!!!

Hey, I just said if I was getting one I would keep that day free. Didn't say anything about a website

 

[zirkdog]

Thanks! I went to the full web site and looked up the feature in the way you described. Here's what the site pop-up said when I clicked 'Tell Me More':

Mobile Broadband Connect Use your Verizon Wireless 4G LTE Smartphone as a modem to get instant online access on your computer. Mobile Hotspot Using your 4G LTE Smartphone, share your data allowance with multiple Wi-Fi-enable devices. No additional drivers or software necessary. Requires an unlimited data package / plan subscription of $29.99 or higher. Additional Terms & Conditions apply. ​

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4G Mobile Hotspot​

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I already have 4G Mobile Hotspot but I wonder if I have to remove it and then have it added back on the way others are having it added... I still haven't heard back from Verizon from the web site email system. It's been over 24 hours now.

Customer service is easy to get a hold of and you don't need to play email tag. Dial *611. When they lady stops talking and asks for the extension push "0". When asked for the reason why you called say "customer service". Enter the last four of you SSN at some point in time and wait for a rep to pick up. I have never been on hold more than 30 seconds or so, but I always call early morning or late at night. When the rep picks up say I want to add the 4G mobile hotspot but the website won't let me. Good Luck.:biggrin: