Eddog4DROID
Member
Here is the chat log (I admit, I didn't force the issue):
Thank you for contacting Verizon Wireless. My name is 'Jonathan', how may I assist you?
[Eddog4DROID]: Hi, I have a question on my annual upgrade which is eligible on Dec 2, 2010. I am the primary line and I do qualify for this.
Jonathan: Okay. I can help you with this.
[Eddog4DROID]: There is strong evidence that a new device called the "HTC Incredible HD" will be available for preorder this Friday (Nov 12th with no known release date). If this is the case, can I have my annual upgrade moved to this day because I do not want to deal with a back order that the Droid X and Original Droid Incredible had.
Jonathan: There has not been communication of this device launching on Verizon Wireless.
[Eddog4DROID]: In the event that there is a similar situation with another device, would it be possible to have the upgrade date moved just a couple of weeks?
Jonathan: If it is a couple of weeks, we would be able to move up the upgrade date. This would have to be done via Customer Service.
[Eddog4DROID]: Over the phone, I assume? Thank you for helping me. No further questions.
Jonathan: Over the phone or via chat.
Jonathan: You're welcome.
[Eddog4DROID]: Oh ok. Thank you.
[Eddog4DROID]: Have a nice day.
Jonathan: You too.
Thank you for contacting Verizon Wireless. My name is 'Jonathan', how may I assist you?
[Eddog4DROID]: Hi, I have a question on my annual upgrade which is eligible on Dec 2, 2010. I am the primary line and I do qualify for this.
Jonathan: Okay. I can help you with this.
[Eddog4DROID]: There is strong evidence that a new device called the "HTC Incredible HD" will be available for preorder this Friday (Nov 12th with no known release date). If this is the case, can I have my annual upgrade moved to this day because I do not want to deal with a back order that the Droid X and Original Droid Incredible had.
Jonathan: There has not been communication of this device launching on Verizon Wireless.
[Eddog4DROID]: In the event that there is a similar situation with another device, would it be possible to have the upgrade date moved just a couple of weeks?
Jonathan: If it is a couple of weeks, we would be able to move up the upgrade date. This would have to be done via Customer Service.
[Eddog4DROID]: Over the phone, I assume? Thank you for helping me. No further questions.
Jonathan: Over the phone or via chat.
Jonathan: You're welcome.
[Eddog4DROID]: Oh ok. Thank you.
[Eddog4DROID]: Have a nice day.
Jonathan: You too.