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New Unlimited Plan from Big Red?

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Since this thread is back from the dead... Given the change to share everything plans, is it even still possible for me to add a new line to my plan for the $19.99? Or will my new line be $39.99? I have 2 lines now with unlimited data thanks to this thread... I'm guessing if I add a 3rd line today, that line will have the 2gb data allowance but other 2 lines will remain unlimited until I upgrade those phones. I'm trying I figure out what my new 3rd line would cost. Thanks in advance for any help!
 
Wtf my 20 data discount went away this month? Last month I had a billing problem, I bet the tech screwed my plan...should I be able to get it back?

Did you recently upgrade any of your phones? If so, it's possible that your discount got "lost" during the process. Call the Loyalty Dept to find out what can be done. The regular customer service reps will not be able to assist you.

Since this thread is back from the dead... Given the change to share everything plans, is it even still possible for me to add a new line to my plan for the $19.99? Or will my new line be $39.99? I have 2 lines now with unlimited data thanks to this thread... I'm guessing if I add a 3rd line today, that line will have the 2gb data allowance but other 2 lines will remain unlimited until I upgrade those phones. I'm trying I figure out what my new 3rd line would cost. Thanks in advance for any help!

The answers to most of your questions can be found in this thread.

http://www.droidforums.net/forum/dr...members-transition-share-everything-plan.html
 
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Wtf my 20 data discount went away this month?

Is this a 20% company discount you're talking about or a promotional plan discount?
If it is a company discount, do you still work for that company? I heard they review that sometimes (like for plan changes maybe).
If it is a promotional plan discount then probably what happened is that the rep reentered your plan info or changed something else and the code for the promotion wasn't in the system or available any more. In this case if you call they should be able to fix it or at least get something about the same. I've had a number of promo codes on my plan from many years ago and first/second tier support doesn't even have any way to look them up much less enter them into the system for you. Your previous bills should have the promo codes on them?
 
no it was part of this plan, text and talk unlimited data with $20 per line data discount. I did not change my plan or anything, what happened is that I had some international charges on my account in August that they were trying to credit me back, around $100 worth...somehow in the way the agent put in that discount it dropped my $20 off per line data discount.

What is the # for the loyalty dept? Is that who I should contact first bypassing the regular customer service?

Is this a 20% company discount you're talking about or a promotional plan discount?
If it is a company discount, do you still work for that company? I heard they review that sometimes (like for plan changes maybe).
If it is a promotional plan discount then probably what happened is that the rep reentered your plan info or changed something else and the code for the promotion wasn't in the system or available any more. In this case if you call they should be able to fix it or at least get something about the same. I've had a number of promo codes on my plan from many years ago and first/second tier support doesn't even have any way to look them up much less enter them into the system for you. Your previous bills should have the promo codes on them?
 
Getting the run around from loyalty dept...said they changed my plan when they issued me a credit last month...I in no way authorized a plan change and now they are saying once its removed it can't be added back? Wtf

Sent from my Galaxy Nexus using Tapatalk 2
 
Getting the run around from loyalty dept...said they changed my plan when they issued me a credit last month...I in no way authorized a plan change and now they are saying once its removed it can't be added back? Wtf

Are you absolutely, positively 100% certain you talked with the Loyalty Dept? Direct number is 877-628-8922.

Also, a lot of companies tell you 'this call may be recorded' whenever you call. It might be worth asking them to pull the tape of when you supposedly made the change. Just a thought.... nothing to lose.
 
Getting the run around from loyalty dept...said they changed my plan when they issued me a credit last month...I in no way authorized a plan change and now they are saying once its removed it can't be added back? Wtf

Hmmm, you should remain calm, collected, and pleasant on the phone. Probably won't get you anything extra but they won't be helpful at all if you're not...

Ask for a supervisor. Stick to the facts.
There was a billing issue and they were going to refund/credit you some calling charges. (this was the case right?)
There was no intention on your part to change your plan and they did not indicate they were going to do so. (this is correct right?)
You would like them to restore your old plan.

If that's not the whole situation they do usually keep notes.
Whenever they make plan changes you usually have 30 days to revert to whatever you had previously. The system keep that (at least that used to be the case for years).
If someone accidentally changed your plan they should be able to restore it. Just not from support. They would put in the work order/authorization or whatever and someone on the back end would have to do it. That's my understanding for what it's worth.
 
I called the loyalty dept today but did not back in august when the regular Rep apparently changed my plan while trying to issue me a credit. The loyalty dept did in fact work to change my plan back to what it was but it has been over 30 days...problem is I didn't know it was changed until I just got my bill. And yes I hope they pull the tape of my conversation from when the original rep tried to credit my account. They are supposed to call me back tomorrow. Ugh

Sent from my Galaxy Nexus using Tapatalk 2
 
I called the loyalty dept today but did not back in august when the regular Rep apparently changed my plan while trying to issue me a credit. The loyalty dept did in fact work to change my plan back to what it was but it has been over 30 days...problem is I didn't know it was changed until I just got my bill. And yes I hope they pull the tape of my conversation from when the original rep tried to credit my account. They are supposed to call me back tomorrow. Ugh

Sent from my Galaxy Nexus using Tapatalk 2
When I was a senior rep, we had a $150 credit point that I could authorize a credit without supervisor approval. I can't even imagine how an entire plan was changed when applying a credit. Unfortunately, I have to hear more about what happened to you because I'm sort of in disbelief that adding a credit to your account, the rep changed your plan in the process. I say that because I sat in that rep's shoes at one time. Anything over $150 went to supervisor approval, and again, no plan change would have had to be made. You're now working with Retentions (I call it CMO), so give them time, be patient, be calm, polite, but firm, and you should get it resolved.
 
Apparently, this was their mistake, not yours. They would have to find a way to correct it. They are obligated to do so.
 
Here is what happened. My family went on a cruise in august and my elderly parents who have lines on my account incurred charges that they were unaware they were liable for...ie didn't put their phone on airplane mode and received emails ans texts while phone was sitting idle. Like $200 worth....when I called Verizon to see what they could do the rep offered to give me one months access charge for free to offset half the international charges. I thought it was really nice of them and agreed to split the difference.... so this month I expected to see that about a 100 of credit come through... instead my bill was the same as it normally is but what happened is I got my $100 credit but lost my $20 per line data discount so they offset each other. I paid in august my bill plus international charges which was $400 because of billing cycle timing issues but expected to see about a 120 bill this month....didn't happen unfortunately

Sent from my Galaxy Nexus using Tapatalk 2
 
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