Yeah, I think that some transparency would make a lot of people feel better. Just saying "It has issues you...but it's super fast" Isn't the least bit comforting and has me considering other options. Silence is never a good form of communication. As long as they are addressing the problem(s) I have no problem with knowing that there is an issue.
No. Wrong. Verizon has clearly dropped the ball on this, and despite the fact that they may have never publicly committed to a specific date, they are still responsible for being accountable to their customers. They don't have to come right out and say exactly what is wrong and what is causing the delay, but they have a responsibility for engaging their customers somehow.
It is never a customers fault when a corporation drops the ball. It's now clear that they've delayed the release of this phone on more than one occasion. Instead of a condescending tweet telling their customers that nothing has been delayed because they haven't announced an official date (which they did when they delayed from Feb 14), they could just as easily say that they're working on some issues and hope to have the product to market as soon as possible. Instead, we either get condescension, or a stubborn silence.
Nobody said it was the customers' fault, last minute issues often arise in phone launches. Would you rather have a delay, or a device that did not function properly? I did not see the tweet in response to the Feb 14th date as condescending, but merely factual (that date was leaked by Best Buy and should never have been out there in the first place, and was always subject to change, and Verizon got flamed for it!)
I think the point is that all the "delays" have been so the device does not have any such major flaws when it is finally released.
Ok, but if that is the case then we would appreciate that and be happy to wait for it. That is all I'm saying. If it's for our benefit in the long run then that is just super duper but them saying "we'll tell you something when there is something to tell" is just utter douche-baggery.
You guys must have all missed this post from Verizon's facebook page then? I don't know what more you want from them short of an actual date.
Verizon Wireless Hey fans, we appreciate all the excitement about the anticipated launch of the ThunderBolt by HTC. We're excited too! Verizon 4G LTE is America’s fastest, most advanced 4G network & we want to ensure the advanced technology behind our first 4G LTE phone is flawless. We will announce its release date as soon as it is confirmed. Thanks for your support & patience while we work to bring you the ThunderBolt by HTC.
In my mind, this essentially says "We are having some technical issues, but we are doing our best to correct them. Rest assured this phone is coming out soon, and we will let you know a date once we figure out exactly when it will be ready, so please bear with us." To me, that is communication and being accountable, while staying within the basic business guidelines I mentioned earlier.
All that being said, I am on your side, I want this phone just as bad or worse than you do, believe me. I am just trying to be
rational and objective about it and understand some of the decisions that had to be made and why they were made that way. I would love to know what is going on behind the scenes, but it won't happen.
