VZW Rep/General Account Questions only.

[joker402]

Verizon reps, thanks for taking the time out of your day to answer questions on this forum!!
I have been very patiently waiting for the release of the Droid 2 so I could upgrade to a smartphone. The last couple days I have been reading all the posts about Verizon dropping the unlimited data plan on July 29. Since I obviously want to be on the unlimited plan, that leaves me with a problem since the Droid 2 will not be released until after the 29th. What I am thinking about doing is to either go to a Verizon store, or to Verizon’s web site early next week and buy a original Droid so I can get the unlimited plan. My understanding is that I have 30 days to make sure I am satisfied with that phone, so when the Droid 2 comes out by August 23rd, I can just tell Verizon that I was not happy with the original Droid and upgrade to the Droid 2. I understand that there will be a $35.00 “restocking fee”. Is there any reason that will not work, or anything else I should know before I do this? Would I be better off going into a Verizon store to do this, or should I go through Verizon’s web site? I currently have the $39.99 450 minute individual plan, with the $10.00 texting plan on top of that. If there is anything I should know, or if there is a better way I can do this, please let me know. Thank you!!

Buyer beware - be careful. If you buy from a verizon wireless store that you find at the verizon wireless website through the "verizon wireless stores" store locator portal, they may not actually be a "verizon wireless store". :icon_eek: The store could be what Verizon calls an "indirect verizon wireless store" which do not have the same specific "worry free guarantee" as if you buy it online, so you may not be able to upgrade from a moto droid to a moto droid X. This is not to be confused with the "authorized retailers" tab, that probably has a different "worry free guarantee" and these "authorized retailers" stores definitely do not pretend to be a verizon branded store.

I've been trying to resolve my wife's hatred of her pos droid and being told that the verizon wireless store is not a verizon wireless store. :icon_evil: Funny thing, the manager at the store does not think that way. Too bad that manager does not return calls to the supervisors at *611 so we can resolve this really stupid issue.

Just be careful out there...

im indirect and we offer the same 30 WFG, it could be that the store you dealt with is not a Premium Retialer and just an Authorized retailer.

 

[joker402]

Verizon reps, thanks for taking the time out of your day to answer questions on this forum!!
I have been very patiently waiting for the release of the Droid 2 so I could upgrade to a smartphone. The last couple days I have been reading all the posts about Verizon dropping the unlimited data plan on July 29. Since I obviously want to be on the unlimited plan, that leaves me with a problem since the Droid 2 will not be released until after the 29th. What I am thinking about doing is to either go to a Verizon store, or to Verizon’s web site early next week and buy a original Droid so I can get the unlimited plan. My understanding is that I have 30 days to make sure I am satisfied with that phone, so when the Droid 2 comes out by August 23rd, I can just tell Verizon that I was not happy with the original Droid and upgrade to the Droid 2. I understand that there will be a $35.00 “restocking fee”. Is there any reason that will not work, or anything else I should know before I do this? Would I be better off going into a Verizon store to do this, or should I go through Verizon’s web site? I currently have the $39.99 450 minute individual plan, with the $10.00 texting plan on top of that. If there is anything I should know, or if there is a better way I can do this, please let me know. Thank you!!

the unlimted internet is not going away and there will be no new plans offered. Only 4g LTE when it comes out will be tier pricing.

 

[WhatAboutBob]

Verizon reps, thanks for taking the time out of your day to answer questions on this forum!!
I have been very patiently waiting for the release of the Droid 2 so I could upgrade to a smartphone. The last couple days I have been reading all the posts about Verizon dropping the unlimited data plan on July 29. Since I obviously want to be on the unlimited plan, that leaves me with a problem since the Droid 2 will not be released until after the 29th. What I am thinking about doing is to either go to a Verizon store, or to Verizon’s web site early next week and buy a original Droid so I can get the unlimited plan. My understanding is that I have 30 days to make sure I am satisfied with that phone, so when the Droid 2 comes out by August 23rd, I can just tell Verizon that I was not happy with the original Droid and upgrade to the Droid 2. I understand that there will be a $35.00 “restocking fee”. Is there any reason that will not work, or anything else I should know before I do this? Would I be better off going into a Verizon store to do this, or should I go through Verizon’s web site? I currently have the $39.99 450 minute individual plan, with the $10.00 texting plan on top of that. If there is anything I should know, or if there is a better way I can do this, please let me know. Thank you!!

Buyer beware - be careful. If you buy from a verizon wireless store that you find at the verizon wireless website through the "verizon wireless stores" store locator portal, they may not actually be a "verizon wireless store". :icon_eek: The store could be what Verizon calls an "indirect verizon wireless store" which do not have the same specific "worry free guarantee" as if you buy it online, so you may not be able to upgrade from a moto droid to a moto droid X. This is not to be confused with the "authorized retailers" tab, that probably has a different "worry free guarantee" and these "authorized retailers" stores definitely do not pretend to be a verizon branded store.

I've been trying to resolve my wife's hatred of her pos droid and being told that the verizon wireless store is not a verizon wireless store. :icon_evil: Funny thing, the manager at the store does not think that way. Too bad that manager does not return calls to the supervisors at *611 so we can resolve this really stupid issue.

Just be careful out there...

im indirect and we offer the same 30 WFG, it could be that the store you dealt with is not a Premium Retialer and just an Authorized retailer.

If you're indirect, does that mean you have the "Verizon Wireless" sign on the road and above the entrance making it appear that one is shopping at Verizon Wireless?

 

[joker402]

We have a huge verizon sign, we follow all verizon rules, we have the same verizon policys. They only thing thats diffrent is our prices, and they are cheaper than verizons. We explain this to all our customers. They keep coming back because of the service we offer, no wait times, we are nice and remember people and cheaper prices.

Havent had an issue in our store since ive been her like the one your having. Sounds like they were just an authorized to sell VZ and not a Premium, if it was a Premium retailer like we are then they can get in huge trouble.

 

[WhatAboutBob]

We have a huge verizon sign, we follow all verizon rules, we have the same verizon policys. They only thing thats diffrent is our prices, and they are cheaper than verizons. We explain this to all our customers. They keep coming back because of the service we offer, no wait times, we are nice and remember people and cheaper prices.

Havent had an issue in our store since ive been her like the one your having. Sounds like they were just an authorized to sell VZ and not a Premium, if it was a Premium retailer like we are then they can get in huge trouble.

Glad to see someone's on the up and up...

The quagmire I experienced had no way for me the consumer to see who was telling the truth. I know that the store mgr has not returned a support rep and support supervisor's phone calls for over a week. Won't be shopping at that store any time soon and will warn friends to avoid as well...

 

[joker402]

Id try and get ahold of there account manager. Look for another retailer in that area and ask them who there account manager is.

There email will be first.last@verizonwireless.com. If you tell them your experience then they will do something about it. We don't need bad apples making the rest of us look bad. We already have tension between corp vs indirect. I personaly never get involed but i have fixed other stores mess ups both corp and indirect. I don't get it why people in this business lay to customers. It only makes the job harder.

 

[vzwtek]

Hello there. Hopefully you can answer a quick question regarding the annual upgrade policy...does the customer have to be with Verizon the whole contract term, or can the upgrade still work if the contract was initiated under Alltel? Thanks.

You actually may already be elidgeible for upgrade since you had alltel equipment, call and see if you have any kind of special upgrade promotions available to you. Verizon's in store teams have a pretty easy to use system that will look that stuff up for you.

but to answer your question, its 12 months from the purchase date of your equipment, and you have to be the primary on a family share, or on a single line of 59.99 or higher.

Accept in the alltel promotion guidelines, anyone who had alltel equipment could upgrade.

 

[vzwtek]

yes!! on the third handset you get a "new replacement"...

I hate to rain on the parade here, but at VZW we don't replace devices under warranty with anything BUT the handset that was purchased, provided we are a) outside of the WFG period, and B) covered by OEM warranty. There is a LARGE misconception that we will, upon replacing a device for the 3rd time replace it with a different/brand new handset. In the past we had a process in place that would allow us to replace the handset with a brand new one of the same make and model, but even that was misconstrued by many to allow for replacing the phone with another of a different make/model. Early this year the program was discontinued. Any exception to this is purely that, an exception, and is not something to be expected. All the warranty entitles anyone to is a warranty replacement of the same make/model. Nothing more, nothing less.

this should be obvious... "you only get the same one you have" also... they never send you a new one haha.. you always get a damn refurb... and that info is straight from the dept manager haha..

there is a big difference between refurbishment and reconditioning. Those CLNR units are tested more than new ones out of the box. Which are only tested randomly. To get a different device is not fair to the manufacturer who sends us the devices, and it also wasnt fair to you since it was treated as in inelidgible upgrade and reset your agreement or upgrade elidgibility for 2 years. Now we have the CPO program where you can buy a reconditioned unit of whatever you want that is on the list for a price that fits right around 2 year pricing with no agreement extension, full year warranty through verizon, AND you can add insurance. One of the only companies that will allow that.

 

[vzwtek]

Quick question. I've read conflicting answers. I have 4 lines. My main line isn't eligible for upgrade but one of my others is. Can I order an upgrade online for that line, then activate it with my main line number? Then just keep the same phone that was on that other line?

To keep it short, yes. lol.

Its called an alternate upgrade, we do it all the time in store, its easily done, if you do it online, you may have to go through some hassle, i would just get it in store and let them deal with it, lol

 

[vzwtek]

I hope this hasn't ben posted before but I can't read through 450+ posts to find it haha!!

My sister is on Alltel in Texas and I was wondering if txts to her and calls to her are counted or if they are in network now??

Chris

should be. alltel and vzw are 1 so i dont see why not

NNNNNNNNNOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!
All of alltel and verizon are not one, you need to call a store location, and they can look up that alltel number to see if its divested or not. In other words, to see if they live in one of the markets that was not purchased by VZW. There are alot of them in the south, so you need to be careful.

 

[vzwtek]

The way I've been able to tell the difference between corporate stores and resellers is that, around here at lease, the corporate stores have working models of the phones and all the resellers have dummy models.

All store that are resellers are required to either put the verbage Authorized agent, premium retailer, or reseller under their signage, aslo, just plain out ask if they are a corporate store or not. or another tell tale sign is their return policy, verizons return policy is 30 days, alot of agents its 15. so beware... kind of, lol.

 

[djh074]

ok. i have a VZW question. i lve in Phx and am on a family plan with my family here in Phx. i will be moving to Texas in a few weeks but want to stay on same plan. do i need to talk to VZW about getting a local TX number? do they do that? if i use my AZ # in TX, will i have all kinds of roaming/long distance charges? i'm pretty sure i have unlimited long distance and no roaming anyway. but i have no problem changing my number to a local TX #, since i will be there anyway. any thoughts?

 

[joker402]

No long distance or roaming with verizon plans. If some on in tx calls your az number and they don't have long distance then too bad for them.

 

[djh074]

No long distance or roaming with verizon plans. If some on in tx calls your az number and they don't have long distance then too bad for them.

i think i would rather just get a TX #. Do u know if they do that?

 

[allidreamedof]

so, i upgraded to the ally and i'm seeing that it's very laggy and slow and I would rather have the droid or droid x. i'd really like to avoid the restocking fee, so i'm wondering..
if i go with a more expensive phone, am i still charged this restocking fee? is verizon one of those companies that will waive a fee for putting more money into the company?