You have me totally confused. I never have a problem with the phone, and everything syncs OTA with Gmail which Syncs with Outlook...
Every Android phone I have seen has placed a phone icon/dock on the phone except for the Droid. It's an incredible oversight and totally absurd that out of the box you need to screw around to just get back to your phone call. Pull down alerts menu, choose icon, etc... hello! It's a phone!No.
A phone icon/dock is standard on Sense, and Motoblur. None of which have to do with 2.1.
The other oversight is complete inability to use Outlook. I haven't been able to get CompanionLink to work and, with all respect to them, this is something Moto should have offered out of the box (even if it paid them to subsidize) as every smartphone and PDA has done since the 90s.