New Unlimited Plan from Big Red?

[RUSHgsxr]

wow what a hassel. got this plan a month back or so and they jacked my billing all up. then when you call in no one knows what the heck you're talkin about cuz it was a special department promotion. haha great stuff...

 

[mchoffa]

40 bucks?? I'm on the plan and additional lines are 20..

Sent from my ADR6300

right, the flyer said additional lines $20, which is what I did get since she told me wrong when I called Feb 3 to get the new line... on that call, she said that when she asked, I could get the $20 additional line still, but then after i activated, she called me, and said the request was denied and that I would have to pay $40... I immediately said I needed to talk to someone higher up to get it fixed, and that's when she finally came back and got it taken care of for the line i had just activated, but made it clear that I couldnt add any other lines at the promotion rate because it was over...

the deal is, you could only get the $20 additional lines during the promotion time... now that the promotion has ended, if you add a line, it will be $9.99 for the line, 29.99 for data...

It's kinda stupid, and I think now that they have LTE coming out, they should make this promotion standard for 3G lines... then pay extra for 4G... it would give them a definite advantage over other companies that's for sure.

 

[mchoffa]

ha, so I just got another call and they said "unfortunately we cannot apply the promotion to your account and it will be $9.99 + 29.99 for that new line"

Obviously I was not a very happy customer, and after 15 minutes of telling him how I felt, he said he would try to push it into executive escalation to get it through but couldn't guarantee anything... looks like I am probably going to be an AT&T customer after december if they don't make this happen... seriously Verizon... how hard is it to make an exception after you're told twice that it's taken care of?!?!?!

I will update everyone on what happens, but anyone that wants to add a line that has this promo, be prepared to pay $9.99 for the line, $29.99 for the data, even though the flyer said $19.99 for additional lines and said nothing about having to add the lines during the promo period...

 

[billjohnson]

Thanks for posting this bud. This is a very interesting saga.....

 

[Beka27]

This is really odd. I think most of us were told that this promo is always going to be valid for add'l lines as long as you keep it going.

(from Beka's DX)

 

[cameronnn.]

well, that's better than the hundred-something i'm paying now, i suppose.

 

[RUSHgsxr]

That's a load of crap man... and to anyone else having any problems with billing, make sure you call the number that was provided with the initial promotion because a regular customer rep has absolutey no clue whatsoever about this plan. One told me the other day she was gonna have to check it out on her next workday and was all excited about it! Lol

Sent from my ADR6300

 

[bovineyard]

I tried to add another line to this plan, and it was a no. I even called twice, the number on the ad promo, and didn't work either time.

 

[dankarlinski]

The promo is over. If you are going to add a line, itl be at the normal rate

From my Liberated Droid 2 (Liberty v 1.5)

 

[kevind]

Sorry if this has been asked but will I have any problem upgrading my phone to the Thunderbolt? Since it'll require me to change to the 4g service as well.

 

[Beka27]

^^^I don't think anyone knows (for a FACT) since no one has been able to upgrade to a 4G phone yet. You are technically CHANGING your plan since you have to get a different data plan. So even if 4G is the same price as 3G data, this might void the promo.

I will have my 3G phone for at least 12-18 months, so this doesn't affect me, but PLEASE, once you find something out, update us on whether this promo goes away. I'm sure folks are wondering.

 

[mchoffa]

so finally after waiting a week and the supervisor going to the "executive" level, they honored their word and I got the line for $20... but just so everyone knows, this was only because i had been told twice that it was taken care of and they went through hoops for me... any more additional lines will be 9.99 + 29.99 data... they really should have specified in the promo that additional lines had to be added during the promo to get the pricing...

here's to hoping my first bill with the new line isn't screwed up...

 

[FTT]

My first bill....$850 for 2 lines

Let me start off by saying I have spent at least 8 hours on the phone with Verizon over the past few weeks. I would maybe say I've spent upwards of 12 hours even.

I initially called to get the 1400 Family plan with 2 lines but also wanted to port over my old cell number. I was told that was not an issue but they had to give me a temporary new number that they would replace my porter number with when I activated my phone. I had no problem (so I thought) and was signed up and waited for my 2 new phones to arrive via snail mail.

They arrived, I called, I activated. They canceled one of my new #s and my old number onto the account. So I was set to go, right? Wrong. At this point btw, I had already been on the phone for around 6 hours, between a few different calls, just trying to get my old number ported over.

Eventually I got my phones working with the two numbers and eventually my first bill came. Not only was I not getting the promotional rate, I was charged a $49 activation fee for the "temp number" that the Verizon rep added to my account in order to get my old number ported over. This was what they told me I HAD to do...Plus, I was charged a $350 cancellation fee for that temp phone and another $49 activation on the new number I ported over. Overall, the bill was for one month of services without the promotional rate, plus a second prorated month without the promotional rate, plus 3 activation fees, 1 cancellation fee, plus they were charging me for data and text even though I had a data and text plan. Overall, $854 and some change.

Long story short, I spent another 2 hours trying to get this stuff all straightened out before I finally talked to some nice woman who fixed it all within 5 minutes of her reviewing my account and notes. She took off every extra charge/fee and got my account setup with the promotional rate. This is a great deal, but I don't think it was worth the endless hours I have spent on the phone with Verizon over the past few weeks. I wasn't trying to do anything except get this promotional deal plus port over my existing number, and it turned into a nightmare because no one at Verizon, until the last rep I dealt with, wanted to take accountability for my account being screwed up from their own doing. I hope this is the last of my troubles with Verizon!

 

[billjohnson]

This almost makes me glad I didn't get around to signing up. I don't have time for headaches like this. What eats me alive on my phone bill is taxes. The State of IL is 20%+ tax for each bill. It's insane.

 

[v941726]

Let me start off by saying I have spent at least 8 hours on the phone with Verizon over the past few weeks. I would maybe say I've spent upwards of 12 hours even.

I initially called to get the 1400 Family plan with 2 lines but also wanted to port over my old cell number. I was told that was not an issue but they had to give me a temporary new number that they would replace my porter number with when I activated my phone. I had no problem (so I thought) and was signed up and waited for my 2 new phones to arrive via snail mail.

They arrived, I called, I activated. They canceled one of my new #s and my old number onto the account. So I was set to go, right? Wrong. At this point btw, I had already been on the phone for around 6 hours, between a few different calls, just trying to get my old number ported over.

Eventually I got my phones working with the two numbers and eventually my first bill came. Not only was I not getting the promotional rate, I was charged a $49 activation fee for the "temp number" that the Verizon rep added to my account in order to get my old number ported over. This was what they told me I HAD to do...Plus, I was charged a $350 cancellation fee for that temp phone and another $49 activation on the new number I ported over. Overall, the bill was for one month of services without the promotional rate, plus a second prorated month without the promotional rate, plus 3 activation fees, 1 cancellation fee, plus they were charging me for data and text even though I had a data and text plan. Overall, $854 and some change.

Long story short, I spent another 2 hours trying to get this stuff all straightened out before I finally talked to some nice woman who fixed it all within 5 minutes of her reviewing my account and notes. She took off every extra charge/fee and got my account setup with the promotional rate. This is a great deal, but I don't think it was worth the endless hours I have spent on the phone with Verizon over the past few weeks. I wasn't trying to do anything except get this promotional deal plus port over my existing number, and it turned into a nightmare because no one at Verizon, until the last rep I dealt with, wanted to take accountability for my account being screwed up from their own doing. I hope this is the last of my troubles with Verizon!

EVERYTHING WITH VZW IS A NIGHTMARE!!! but in the long run you will save a lot of money.