New Unlimited Plan from Big Red?

[calidroid31]

yes u still get ur company discount on ur family plan only not on top of the discount they give u

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[bertowski]

With this promotion my bill was supposed to be 140+ tax and instead was 180+. My next bill was automatically adjusted to 100 to offset the extra charges from the first month. Now I'm expecting my usual 140+. I don't use anywhere near the amount of text or data required to justify the unlimited plan but the -20 to each data plan makes it worth it.

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[ypsichick]

Thank you all! Got the $20 discount! Called 611 pressed 4 for other options, asked for promotions, was on hold for a good 15 mins. CSR was very nice when asked for TLk, txt data disc, but she had to research, so was on hold another 10 min. She came back and tranfered me to another department who then gave me the disc. Total time, 46 mins My contract was not extended bcuz I had more than a year remaining on my contract, & I did not have to do anything to my 2nd line and she retro'd back to the begining of the month! Finally, even if it is small its something for all the years I've been with VZW (AirTouch) 20!

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[IN AWE]

I also got the $20 promo.

First call went nowhere, got shut down.

Second call took 54 minutes and two different reps but I got the deal. Seems that you really need to stay on them if the don't offer it up. In the end I had to pull the "i've been with Verizon since Airtouch days" card and why do some get the deal and I can't? I was nothing but nice and respectful and I think that gets you along way with the reps.

I have two smartphone and two dumb phones and only had to put the promo on The two smartphones only. That means I just saved $40 a month.dancedroid

They also said that I just have to ask for the deal when I turn the dumb phones into smartphones in the future.

I'm in California. Good luck to all that try.

 

[IN AWE]

I also got the $20 promo.

First call went nowhere, got shut down.

Second call took 54 minutes and two different reps but I got the deal. Seems that you really need to stay on them if the don't offer it up. In the end I had to pull the "i've been with Verizon since Airtouch days" card and why do some get the deal and I can't? I was nothing but nice and respectful and I think that gets you along way with the reps.

I have two smartphone and two dumb phones and only had to put the promo on The two smartphones only. That means I just saved $40 a month.dancedroid

They also said that I just have to ask for the deal when I turn the dumb phones into smartphones in the future.

I'm in California. Good luck to all that try.

 

[Beka27]

This promotion will make it easier to swallow when we have to eventually get our son his first cell phone...

 

[Beka27]

Droidcoug: if your upgrading to a smartphone in jan, you should still call and get the plan now while they are offering it. If you get the plan and pay for the second data plan for one month (only 10 bucks), in my opinion that is well worth the 240 you'll save this year, and next year, and year after, etc... You don't want to miss the boat!

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can you confirm you still get your employee discounts?

I already did confirm this on page 8. I posted a copy/paste of my verizon page.

So all I was really saying is that it'd be worth it to get yourself locked in to the plan so when you are ready to upgrade the line in a couple weeks, you'll be all set.

Here it is again... under promotion it lists both my 15% employer discount and the $20 discount. And many other people have also been confirming that they keep their employer discount.

NATIONWIDE TALK & TEXT FS 1400 Contract Ends on 10/20/12

Plan Details

Monthly access charge: $93.50 ( 15% off of $110.00) Monthly allowance minutes: 1400 general Per minute rate after allowance: $0.40 peak , $0.40 off-peak


Promotion details
15% ACCESS DISCOUNT
15% - FEATURE DISCOUNT
TALK & TEXT PLUS DATA $20 DISC

 

[hexon]

I also just received the Talk & Text Plus Data $20 Discount. I just called 611, pressed 4, said "promotions" and told the rep that I was told about the "Talk & Text Plus Data" promotion and told her a bit about it. She put me on hold and came back to explain that I would have to add data to every phone line (2 already had it). It saved me $10 a month, but now all 5 lines have data. I'm in Tennessee by the way.

 

[ldybugs81]

Thank you. I am going to call tomorrow on my lunch and hopefully get this promotion. dancedroid

 

[RoNYC]

Third time trying it today. The rep did acknowledge the upgrade but indicated that I am not qualified because the rest of my lines are not due for an upgrade.

 

[Vulcan1600]

Third time trying it today. The rep did acknowledge the upgrade but indicated that I am not qualified because the rest of my lines are not due for an upgrade.

Misinformed rep. And, yes all lines will have data waiting for when they add a device on the non-data lines. I am on this new plan and 3 lines already are unlimited data and my wife and son's lines are still not smartphones, but once they do upgrade to a smartphone, no additional cost to me for data packages. This is what's nice.

Now, when you call, you might want to mention the plan that the "CMO Department is offering". Maybe that will set the wheels in motion of the VZW Rep you're speaking to.

 

[Mortiel]

Officially, the Verizon smartphone promotion should be available everywhere. If you see it advertised, then you should be able to get it.

Now while I can't speak on internal policies specifically, if you call Verizon customer care, they can play with your upgrade date a little bit here our there. Ask the care agent specifically if your upgrade can be moved up. Don't expect more than a few days though. Remember that customer retention is extremely important to any business, Verizon included. They will work with you as much as they are able to to keep your business.

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[Vulcan1600]

Officially, the Verizon smartphone promotion should be available everywhere. If you see it advertised, then you should be able to get it.

Now while I can't speak on internal policies specifically, if you call Verizon customer care, they can play with your upgrade date a little bit here our there. Ask the care agent specifically if your upgrade can be moved up. Don't expect more than a few days though. Remember that customer retention is extremely important to any business, Verizon included. They will work with you as much as they are able to to keep your business.

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When I worked in the VZW Call Center there was pretty much a 30 day rule, so if you were within 30 days of eligibility upgrade, you were fine to offer the upgrade then.

 

[Mortiel]

Officially, the Verizon smartphone promotion should be available everywhere. If you see it advertised, then you should be able to get it.

Now while I can't speak on internal policies specifically, if you call Verizon customer care, they can play with your upgrade date a little bit here our there. Ask the care agent specifically if your upgrade can be moved up. Don't expect more than a few days though. Remember that customer retention is extremely important to any business, Verizon included. They will work with you as much as they are able to to keep your business.

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When I worked in the VZW Call Center there was pretty much a 30 day rule, so if you were within 30 days of eligibility upgrade, you were fine to offer the upgrade then.

Not anymore... Its much less now. If you worked in Care you know how often everything changes.

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[Vulcan1600]

Officially, the Verizon smartphone promotion should be available everywhere. If you see it advertised, then you should be able to get it.

Now while I can't speak on internal policies specifically, if you call Verizon customer care, they can play with your upgrade date a little bit here our there. Ask the care agent specifically if your upgrade can be moved up. Don't expect more than a few days though. Remember that customer retention is extremely important to any business, Verizon included. They will work with you as much as they are able to to keep your business.

Sent from my SCH-I400 using DroidForums App

When I worked in the VZW Call Center there was pretty much a 30 day rule, so if you were within 30 days of eligibility upgrade, you were fine to offer the upgrade then.

Not anymore... Its much less now. If you worked in Care you know how often everything changes.

Sent from my SCH-I400 using DroidForums App

I was there for 2-1/2 years and a senior rep. I have a lot of VZW friends in Care and BSC and they are telling me the stories. Doesn't sound like scoring calls got any easier either to get leading.