So what I'm hearing is they're incompetent ****wards and can't make the promised upgrade work.
And don't give me crap about they ain't obligated to blah blah blah. They said we'd get it and the reason we don't have it is because they can't make it work. Maybe they should have got it to work before telling us about how awesome our phones would be (including the Flash they told me I'd have in jan '10) when the update happened.
What we need to do is take to Twitter and Facebook and start bad mouthing Verizon. It's the only power we have.
I don't know about the rest of you but I don't like being told I'm buying something then find out it's not quite that then listen to people tell me I can't complain because it's still better than whatever.
Please send me a PM and I will provide with a number to call and we can discuss this issue. I personally apologize for the things that you have read but let me know if you want to talk and I can explain it.