furbearingmammal
Super Moderator
Part of the problem is that the majority of the VZW stores are "authorized resellers" and not actual VZW stores. The independent stores seem to do barely better than the "authorized resellers", and I have yet to deal with anyone at an actual VZW store who knew more than "yeah, that's an awesome phone!" when asked anything. The "authorized resellers" never seem to know more than how much they're making per phone sale and what the price rates are.Part of the problem is some of the Verizon reps don't know any more than we do on this forum, so they tell what they hear, and sell phones based on those same rumors... at times anyway. My local VZW store is good about saying "yeah we've heard that too, but don't know for sure", whenever I take something I've heard on here and ask them about it. But I've seen stories on here, and elsewhere, of people who were "promised" this and that, and it was only speculation.
That's true. When I had my Voyager I wanted to add FLO TV. That would add an additional $15 a month to the $15 data plan, but if I had the Data Plus plan, the total would be $25 a month (as opposed to $30). I asked the rep at the store if the change to the Data Plus would be automatic and they said "Yes." It wasn't.